Return & Refund Policy

Your satisfaction matters to us. We're here to help with your order.

Thank you for shopping with us. We take care to pack and deliver our fragrance products safely. Please read this Return & Refund Policy to understand the conditions for requesting a return, replacement, or refund for your purchase.

1. Return Eligibility

Due to the personal-care nature of perfume products, returns of opened, used, sprayed, or unsealed fragrances may not be accepted for hygiene and safety reasons, except where required by applicable law or where the product is defective, damaged, or incorrectly supplied.

Unopened products in their original packaging may be eligible for a return if the request is made within the applicable return period and the product meets our return conditions. Please contact us before sending any product back.

2. Damaged, Leaking, or Defective Products

If your perfume arrives damaged, leaking, defective, or different from the item you ordered, please contact us as soon as possible after delivery.

Please provide the following information:

• Your order number and registered contact details.
• Clear photographs or a video showing the product and packaging.
• A brief description of the issue.

After reviewing your request, we will let you know whether a replacement, refund, or another appropriate resolution is available. Please retain the original packaging until the issue is resolved.

3. Incorrect or Missing Items

If you receive an incorrect product or an item is missing from your order, contact our support team with your order number and supporting photographs, where applicable. We will investigate the issue and arrange an appropriate resolution in accordance with our policy and applicable law.

4. Non-Returnable Items

Unless otherwise required by applicable law, the following items may not qualify for a standard return:

• Perfumes that have been opened, sprayed, used, or unsealed.
• Products damaged due to misuse, mishandling, or improper storage after delivery.
• Products returned without prior approval, where approval is required.
• Items that do not meet the applicable return conditions.

These restrictions do not limit any rights you may have under applicable consumer protection laws.

5. How to Request a Return

To request a return or replacement:

1. Contact our support team with your order number.
2. Explain the reason for your request and provide any required evidence.
3. Wait for our team to confirm eligibility and provide return instructions.
4. Pack the product securely and follow the instructions provided.

Please do not ship a product back before receiving instructions from our team, as unapproved returns may be delayed or refused where permitted by law.

6. Refund Eligibility and Processing

Refunds may be issued for approved returns, confirmed defective products, damaged deliveries, incorrect items, cancelled orders where applicable, or other circumstances in which a refund is required by law.

Once your refund is approved, it will generally be processed to the original payment method where possible. The time taken for the funds to appear in your account may depend on your bank, payment provider, or payment method.

We will communicate the status of your refund and any additional steps, if required.

7. Refund Amount and Shipping Charges

Refund amounts and the treatment of shipping charges will depend on the reason for the return, the circumstances of the order, and applicable law. Where an item is confirmed to be defective, damaged in transit, or incorrectly supplied, we will explain the applicable refund or replacement arrangement.

Original or return shipping charges may not be refundable for voluntary returns where permitted by law. We will inform you of any applicable charges before proceeding with an approved return.

8. Order Cancellation

If you wish to cancel an order, contact us as soon as possible. Cancellation may be possible before the order is processed or dispatched. Once an order has been dispatched, cancellation may no longer be available and the applicable return procedure may apply instead.

Any eligible refund for a cancelled order will be processed in accordance with the payment method and applicable requirements.

9. Exchanges and Replacements

Exchanges or replacements may be offered for eligible products depending on product availability and the circumstances of the request. If the same product is unavailable, our team will discuss the available alternatives or refund options with you.

10. Return Shipping and Packaging

Please follow the return instructions supplied by our team. Perfumes may contain alcohol and can be subject to courier restrictions. Do not send perfume through a courier service unless that service permits the shipment and the required packaging and transport rules are followed.

11. Refund Delays

If an approved refund has not appeared within the timeframe communicated by our team, please contact us. We will help you check the refund status and, where appropriate, provide the relevant transaction details.

12. Contact Us

For return, replacement, cancellation, or refund assistance, please contact our support team:

Store Name: Liora India
Email: [Your Support Email]
Phone: [Your Contact Number]